DualShock 4 is a PS4 controller that doesn’t work on a Windows PC – it’s by default. So you need to install the right drivers so that you can make the connection. Users have complained about the audio driver, which causes a lot of issues. Let us take a clear example: Windows recognizes the controller has an audio device, which disables the default audio hardware automatically.
We have written this article to give you some solutions to these problems.
The first solution: update the drivers
In order to do this, you need to right-click the Start and then select Device Manager. Go to Universal Serial Bus controllers and expand the section. Then you need to Right-click your controller and open Properties. Select Details, and from the drop-down menu, open HardwareIds. From this, you need to copy the first row and paste it to the address bar of your browser. The results represent the exact drivers that you need to install.
The second solution: update the drivers automatically
First of all, you need to download and install TweakBit Driver Updater. After you do so, the program will start scanning your PC for the outdated drivers automatically. It will check all your installed driver versions and will recommend the proper updates. Just wait for the scan to be completed. After it’s done, you will get a report on all the problems found on your PC. Take a look at the list to see which ones should be updated. In order to update one driver at a time, you need to click the ‘Update driver’ next to the name of the specific driver. Or you can click on “update all” button from the bottom of the page and automatically install all the recommended updates.
Keep in mind that some of the drivers need to be installed in more than one step, so for these, you will need to click on the “Update” button multiple times, until all of its components are installed.
The third solution: reinstall the controller
For this one, you need to go to Settings to Devices. There, you should see the DualShock 4 controller under Other devices. Then, you need to left-click it and then do to Remove device. Don’t forget to unplug the controller, then to re-connect it. Right now, it should look for new drivers automatically. Just wait for the driver to install, and the controller should work.
The fourth solution: use Bluetooth troubleshooter
For this one, open the Settings app, then go to the Update & Security section. From there, select Troubleshoot from the menu, and select Bluetooth from the right pane, then click Run the troubleshooter. To complete the troubleshooter, you just need to follow the instructions.
The fifth solution: use the Sound troubleshooter
For this one, open the Settings app, then go to the Update & Security section. From there, select Troubleshoot from the menu, and select Playing Audio from the right pane, then click Run the troubleshooter. To complete the troubleshooter, you just need to follow the instructions.